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Savio Solutions is able to provide your company with telephone/e-mail or on-site support & training. You are able to make use of these services on an ad-hoc basis or by having a Support Agreement. With a Savio Support agreement help is always on hand when you need it. Our friendly and knowledgeable help desk staff will attend immediately to your query, or for more complicated issues, research a solution and get back to you promptly. With a Savio Support agreement you will also gain exclusive access to our online web site resources and knowledgebase. Savio offers a variety of service level agreements which range from ‘24/7 high priority’ agreements to our standard service level agreements. Scheduled maintenance visits can also be included in your Support Agreement giving you peace of mind that your systems & software are always running smoothly. Savio will provide you with a written report outlining the health of your systems as well as any recommendations to optimise your systems. For mission critical software Savio is able to offer 24 x 7 support facilities. Please call us for more information on the options available. |